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our policy

Shipping and delivery policy

  • All orders received on keyzone.in are shipped within 48 hours of payment confirmation.
  • Shipping takes place on all days except for Sundays and public holidays.
  • We provide FREE SHIPPING on all orders above INR 1000 within India.
  • We ship orders to the exact address the customer has given while order checkout.
  • If a package is returned to us with a reason of incomplete/incorrect address, re-shipping costs must be borne by the customer. If the customer doesn’t agree to bear the re-shipping charges, refund will be processed for the transaction (shipping cost will be deducted from the total amount, if applicable).
  • We aim to get the products delivered within 5 to 8 working days where stock allows. If stock is not available, we will contact you as soon as possible. Delivery to remote areas may take 8-15 working days.
  • In event of regional holidays, shipping may get delayed for more than 48 hours. This will be informed to the customer within 12 hours of order confirmation.
  • Shipping and delivery policy is subject to change without prior notice.

Cancellations / Refunds / Returns / Replacements

Cancellation

Orders placed on our website may be cancelled* on buyers’ request until they are shipped. Order cancellations are subject to approval. Cancellation requests will be responded within 3 working days. On approval, full amount will be refunded to the buyer. Mode of refund would be the same through which the payment was made. Refund will be processed within 21 working days of order cancellation request approval.

*Cancellation request will be rejected if the order has already been picked-up by our courier partners for shipping from our end. Orders once shipped will not be cancelled.


Refunds/Returns/Replacements

KeyZone reserves the right to reject a return/refund/replacement request subject to the condition of the product being returned. If the product being returned looks partially or fully damaged or in used condition, KeyZone reserves the right to reject your return/refund/replacement request. Refunds/replacements/ returns are subject to approval.


Refund - will be considered if the product is damaged in transit. Buyer needs to provide valid evidence of damaged product by sending relevant photos within 48 hours of product receipt on care@keyzone.in . Otherwise, item will be treated as received in good condition.

Refunds are subject to approval. Once approved, refund will be processed within 21 working days. Mode of refund would be the same through which the payment was received. Full amount will be refunded to the buyer.


Returns request - Returns request sent within 48 hours of product receipt will only be considered. Otherwise, product will be treated as received as per ordered. Upon sending a returns request, you need to share a few pictures of your key, and the product that you have received on care@keyzone.inwithin next 12 hours.


Return and replacement - will be considered if the buyer has by mistake bought a product not suitable for his key. Buyer needs to provide valid evidence of unsuitable product by sending relevant photos on care@keyzone.in within 12 hours of raising a returns request. KeyZone will review the request, and get back within 5 working days.

To avail replacement, buyer will have to bear the shipping charges for returning the unsuitable product to us. KeyZone will not arrange/entertain reverse pick-up requests.

Replacement will be processed only after the returned product is received by us. Buyer will not have to bear the shipping charges for the replacement product that we’ll ship after we receive the returned product.


Return and refund - will be considered if the buyer has by mistake bought a product not suitable for his key. Buyer needs to provide valid evidence of unsuitable product by sending relevant photos on care@keyzone.in within 12 hours of raising a returns request. KeyZone will review the request, and get back within 5 working days

To avail refund, buyer will have to bear the shipping charges for returning the unsuitable product to us. KeyZone will not arrange/entertain reverse pick-up requests.

Refund will be processed within 21 working days of our product receipt. Mode of refund would be the same through which the payment was received. The amount refunded would be the actual cost of the item (shipping cost would be deducted, wherever applicable).

In case KeyZone mistakenly ships incorrect product to the buyer, the buyer should re-ship the product back to KeyZone. To compensate the courier cost incurred by the buyer in returning the product, KeyZone ensures to reimburse this cost by giving a free gift or a discount coupon code to the buyer by courier or email. To initiate the return process the buyer should get in touch with us on our email only (care@keyzone.in) with 1) Invoice scanned copy  2) Photo of his/her car keys  3) Photo of the wrong product received. KeyZone shall initiate the re-shipping process within 2-4 working days and will co-ordinate with the buyer over his/her email id.


Cancellation/Refunds/Returns/Replacements policy is subject to change without prior notice.


Privacy Policy

If you are a registered user of keyzone.in and have supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what is going on with keyzone.in and its services.

If you send us a request (for example via a support email or via one of the feedback mechanisms), we reserves the right to publish it in order to help Keyzone.in to clarify or respond to your request or to help Keyzone.in support other users. We take all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally identifying and personally identifying information.

We reserve the right to limit the order quantity of any item and will notify you as soon as possible of any such action. We reserve the right not to do business with any individual or company at our absolute discretion.

Subject to the other terms and conditions, any order shall only be deemed to have been accepted when we have expressly confirmed that we have accepted your order and have shipped the goods to you.

Price and availability information is subject to change without notice.

Any personal information submitted on keyzone.in is for the sole purpose of your order. Information is not shared or sold to third parties. Email addresses are used only for confirmation emails, tracking information, or direct website representative contact.

We are committed to your 100% satisfaction. Our goal is to make sure you are completely happy with your purchase. If you have any problems or concerns please contact us at care@keyzone.in

Privacy policy is subject to change without prior notice.

Security Policy

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

All legal matters are subject to Ahmedabad jurisdiction.

Free Shipping

on orders above

₹ 1000